FAQs

Managing your account

How do I delete my account?

We hate goodbyes—but if you have a change of heart, we’ll always be here looking forward to your return! You can delete your account in 3 easy steps: 1. Go to your profile 2. Click on settings 3. Click the ‘Delete Account’ tab. Please be aware that if you do decide to delete your account, all of your account content will be completely irrecoverable. If there’s anything we can do to make you stay, please drop us an email and let us know how.

If you’re looking for a coach

I have a problem with my coach. What can I do about it?

Depending on the nature of the problem and your coach’s affiliation, we may or may not be able to help directly. Your business relationship at Upskill Coach is primarily with the coach, but we care about helping our coaches be the best they can be, so we want to know if there is a problem.

You should contact us at hello@upskillcoach.com and explain what happened. We’ll talk with you about how to take the next steps, if needed. In some cases, if the coach is certified through a coaching organisation, there may be a need to contact that organisation. If it’s an error on the coach’s part, such as a coach turning up extremely late, you might be able to negotiate a refund, but those terms should be arranged between you and the coach before your first coaching session.

How is coaching different from therapy?

First of all, Upskill Coach only offers coaching services.

But what’s the difference? This is a common question, and professionals often disagree on the answer. Many coaches and therapists differ in their training. Coaches might be experts through their industry experience, or have a specific coaching certification. Therapists are sometimes psychologists, or they might have a counselling qualification. There are differences such as how they set expectations for clients, what professional latitude there is, how qualified (or expected) they are to delve into a person’s past, and how much analysis they do or encourage.

The general rule is that coaches help you work toward specific goals, and many people receive coaching as part of their growth. But it is also true that many therapists help their clients work toward goals, and people attend both coaching and therapy for all kinds of reasons. It’s even the case that many providers offer both services, to different clients, with different approaches. We believe that both coaching and therapy are life-changing experiences and everyone should have access! But therapist-coaches will only offer coaching services through Upskill Coach.

Do I need to choose a coach who lives in my area?

You can select a coach anywhere in the world. Our payment system takes care of currency conversion, and all meetings take place through a video link (Zoom Video Communications). Some people like a coach who understands a particular industry or culture, and that person may or may not be local for you.

If you’re a coach

How do you protect my privacy?

Check out our Privacy Policy here.

I don’t see my question here. What can I do?

We’re happy to answer any questions you have. Get in touch with our customer success team at hello@upskillcoach.com. If you’re already signed up, you can send us a message @upskillcoach through the platform.

I think my client is in crisis. Can I (discreetly) help?

If you’re a professional with a coaching certification, then you’re probably already aware of what to do, but it can be hard to trace that line between therapy and coaching. Sometimes people become vulnerable in coaching sessions, and that can be great—goals can touch on deeper fears and anxieties.

But there are times when you’ll see signs of something more serious, which is outside the expertise of any coach, and you need to gently step away.

You can and should be sympathetic and continue with your empathetic listening, but resist any urge to offer anything like therapeutic help. Even though well-intended, this can do harm and even complicate things for someone who may already be in therapy. If there does seem to be a crisis, you can gently probe if they’ve considered expanding their growth into something like therapy, if they aren’t already receiving it.

We recommend doing your best to mitigate this by sharing expectations at the beginning of your coaching relationship: what you will and won’t discuss, dive into, or help them address, and what you should agree should happen if they need something you can’t offer.

It might even help to include ‘therapy’ in a longer list of things, such as legal or tax advice, or other professions that offer services you (and Upskill Coach) can’t provide. This can do two things. One, it helps people see any attempt to guide them toward therapy as part of a plan you made together, rather than a reaction (which can exacerbate certain types of crises). And two, it places therapy on a list of professional services that are simply outside of your expertise, and, for someone in crisis, that can make it feel less like a judgment.