Managing your account
How do I delete my account?
We hate goodbyes—but if you have a change of heart, we’ll always be here looking forward to your return! You can delete your account in 3 easy steps: 1. Go to your profile 2. Click on settings 3. Click the ‘Delete Account’ tab. Please be aware that if you do decide to delete your account, all of your account content will be completely irrecoverable. If there’s anything we can do to make you stay, please drop us an email and let us know how.
If you’re looking for a coach
I have a problem with my coach. What can I do about it?
Depending on the nature of the problem and your coach’s affiliation, we may or may not be able to help directly. Your business relationship at Upskill Coach is primarily with the coach, but we care about helping our coaches be the best they can be, so we want to know if there is a problem.
You should contact us at firstname.lastname@example.org and explain what happened. We’ll talk with you about how to take the next steps, if needed. In some cases, if the coach is certified through a coaching organisation, there may be a need to contact that organisation. If it’s an error on the coach’s part, such as a coach turning up extremely late, you might be able to negotiate a refund.
How is coaching different from therapy?
First of all, Upskill Coach only offers coaching services.
But what’s the difference? This is a common question, and professionals often disagree on the answer. Many coaches and therapists differ in their training. Coaches might be experts through their industry experience, or have a specific coaching certification. Therapists are sometimes psychologists, or they might have a counselling qualification. There are differences such as how they set expectations for clients, what professional latitude there is, how qualified (or expected) they are to delve into a person’s past, and how much analysis they do or encourage.
The general rule is that coaches help you work toward specific goals, and many people receive coaching as part of their growth. But it is also true that many therapists help their clients work toward goals, and people attend both coaching and therapy for all kinds of reasons. It’s even the case that many providers offer both services, to different clients, with different approaches. We believe that both coaching and therapy are life-changing experiences and everyone should have access! But therapist-coaches will only offer coaching services through Upskill Coach.
Do I need to choose a coach who lives in my area?
You can select a coach anywhere in the world. Our payment system takes care of currency conversion, and all meetings take place through a video link (Zoom Video Communications). Some people like a coach who understands a particular industry or culture, and that person may or may not be local for you.
How do I know a coach is right for me?
That part is up to you. If you see a coach who seems like they might be the one for you, you can send them a message through their profile (you’ll need an account, but it’s free and easy) and ask them a few questions. Most of our coaches offer a free 15-minute introductory call. This is a great opportunity to ask the coach questions on video and to find out if they are a good fit for you.
How are the coaches selected?
We accept applications from coaches and industry experts all over the world. We assess each one based on their skills, experience and expertise, and whether they’re a fit for our community. Our experts range from those just building out their coaching businesses to people who’ve been working in their field for decades. Find out more on our About page.
What is Upskill Coach?
Upskill Coach is a website that connects coaches and people in need of coaching, and enables them to connect with each other, send messages, schedule video sessions, and manage payments, all online.
If you’re a coach
How do I offer packages to clients?
How do I offer bundles of hours to clients?
How do I offer bundles of hours to clients?Bundles, or packages, is a functionality that allows you to sell a number of coaching sessions for a lower fee if the client pays upfront.
How does it work?It’s up to you if you want to sell bundles or not. You can easily change this at any time in your profile. To do this, go to “Payments” and “Rates” in your profile. Make sure you select the Bundle and select a fee. Don’t forget to click on “Save”. Once you have done this, clients can purchase bundles in your profile.
What happens next?The client can find the bundles on your profile and book them. Once they do you will be able to see in your profile who have purchased a bundle of sessions, and how many coaching sessions they have left. To see this, you go to “Payments” and “Bundles” in your profile.
How do I set up a subscription for a client?
How do I set up a subscription for a client?Subscription is a service that allows coaches to sell custom subscriptions to individual clients. You can outline what’s included in the subscription and send it to the client for them to subscribe. A client can not purchase a subscription from you without being in contact with you first as you need to outline what’s included. This feature is for clients who pay a set fee for a number of services per month. The fact that the coach can describe what’s included in the service on a client-by-client basis means that you can include one-to-one coaching, group coaching, on-site visits and more all in the one monthly fee. The subscription fee is taken monthly and transferred to you. The client or the coach can cancel the subscription at any time.
How does it work?You set up a subscription in your profile by going to “payments” and then to “Subscriptions”. You will see three tabs: “Active” “Inactive” and “New”. Click on “New” to create a new subscription. When you create a new subscription, you select the client that you want to send the subscription to, you set the cost per month and outline in the field called “Agreement” what’s included in the set monthly fee. Remember to click “Submit” when you’re ready to send it to the client.
What happens next?The client receives an email asking them to sign up for the monthly subscription. When they subscribe you get a message via Upskill Coach and on email. Once a client has signed a subscription with you they can book calls with you as long as the subscription is active.
What percentage of the hourly fee goes to Upskill Coach
0% of the hourly fee goes to Upskill Coach. 100% of that fee goes directly to the coach. As a coach, you decided what your hourly fee is, and you can change this in your profile under “Rates”.
How do you protect my privacy?
I don’t see my question here. What can I do?
We’re happy to answer any questions you have. Get in touch with our customer success team at email@example.com. If you’re already signed up, you can send us a message @upskillcoach through the platform.
I think my client is in crisis. Can I (discreetly) help?
If you’re a professional with a coaching certification, then you’re probably already aware of what to do, but it can be hard to trace that line between therapy and coaching. Sometimes people become vulnerable in coaching sessions, and that can be great—goals can touch on deeper fears and anxieties.
But there are times when you’ll see signs of something more serious, which is outside the expertise of any coach, and you need to gently step away.
You can and should be sympathetic and continue with your empathetic listening, but resist any urge to offer anything like therapeutic help. Even though well-intended, this can do harm and even complicate things for someone who may already be in therapy. If there does seem to be a crisis, you can gently probe if they’ve considered expanding their growth into something like therapy, if they aren’t already receiving it.
We recommend doing your best to mitigate this by sharing expectations at the beginning of your coaching relationship: What you will and won’t discuss, dive into, or help them the address, and what you should agree should happen if they need something you can’t offer.
It might even help to include ‘therapy’ in a longer list of things, such as legal or tax advice, or other professions that offer services you (and Upskill Coach) can’t provide. This can do two things. One, it helps people see any attempt to guide them toward therapy as part of a plan you made together, rather than a reaction (which can exacerbate certain types of crises). And two, it places therapy on a list of professional services that are simply outside of your expertise, and, for someone in crisis, that can make it feel less like a judgment.
How do I know if this platform is for me?
We welcome all kinds of experienced coaches, part-time or full-time. If you’re looking to build up your business and you think you would benefit from meeting clients on video calls, we’d love to have you apply.
You can also browse our Start Coaching page and see if you feel this is a platform you’d like to be part of. If you don’t see your competence listed among our expert professionals, don’t worry, we might just be waiting for you to sign up.
I’m a coach. How does Upskill Coach help me with my business?
We help our coaches build the online side of their business by providing a search-engine optimised site with their own easy-to-edit profile page. We promote our coaches and their expertise on our channels: the Upskill Coach blog, social media, and newsletters so that clients know who they are and how to contact them.
Coaches get access to an easy booking system, a Zoom-integrated platform for video sessions (no office rental needed!) and a payment system that can handle almost any currency. People who might not otherwise know how to contact or meet you can find, book, and pay you remotely. Many coaches say they have trouble maintaining a strong web presence or marketing themselves, so we take care of that for you.