The Johari Window - How To Become A Great Communicator - Upskill Coach

The Johari Window - How To Become A Great Communicator

By Upskill Coach, On Nov 24th 2020

Did you know that all of the elements of giving a presentation can be summarised into simple communication theory, the Johari Window?

Have you ever given a business presentation for a crowd? If so, you may have felt stressed, anxious or nervous. Or, maybe you felt that your presentation didn’t go over very well and there were some blank stares and exhausted yawns from the audience. You may be surprised to know that all of the basic elements of communication can be summarised into a simple theory. In this blog, we’ll look at the Johari Window. It’s a psychology model that helps us better understand how we can create deeper relationships through communication.

The model is based on the concept of awareness that is felt by you (the communicator) and other people (who you are speaking to). It defines “where” information lies when two or more people are communicating.

What is the Johari Window?

The Johari Window is a model that helps us understand our relationships with ourselves and others as we interact with them. 

In the 1950s, the model was put forward by two psychologists, Joseph Luft and Harry Ingram, to describe the various stages of awareness that exist while communication occurs. It’s easy to remember the model’s name since the term “Johari” is a combination of their two first names.

The Johari Window diagram literally looks like a window. The terms used in the diagram go along with the “pane” of window which they represent.

There are four assumptions that we must make when using this diagram:

  1. There is information that is known to only me.
  2. There is information that is known to only you (or, whoever you’re communicating with).
  3. There is information that is known to you and me.
  4. There is information that neither of us know.

Note that the sizes of the window panes can change based on where the information is at any given point depending on how well you know yourself, and how well others know you.

1. Arena

While you speak with someone, there are things that both you and the person you’re talking to are aware of. Communication coach Alex Lyon describes this as the “I know, You know” pane.

This includes information about the person such as their attitudes, behaviour, emotions, feelings, skills and views that are known by the communicator and the person or people they are talking to.

If you are giving a speech, a panellist introduces your name, title, qualifications, how long you’ll be speaking for and the subject matter to the crowd. Now each person in the room (including yourself) is aware of each of these items. These facts are in the open arena.

Feelings and desires can also be collectively known by yourself and others. For example, if you are sitting in an audience after watching four hours of lectures, everyone in the room probably knows that lunch is about to be served and there is little attention being paid to the speaker.

This is the main area where communication incurs. The larger the Open Arena is, the more effective the communication is; this leads to deeper and more authentic relationships.

2. Facade

The next panel is the facade – items that are known to you but not to others. Things in this quadrant are attributes and personal details that you know about yourself that are not known to others.

Depending on the situation, it might be better to reveal things about yourself to build trust and move the communication window closer to the “open” arena.

To use the example of a speaking engagement, in the introductory remarks of your speech, you might want to describe something memorable about yourself to build rapport with the audience. Mentioning a fun fact or talking about a personal hobby that’s related to the subject of the speech might be a good ice-breaker.

Communication coach Alex Lyon says that letting people know you can break down communication barriers and build stronger relationships, whether that be with an audience or with a close friend.

By telling the audience about yourself, the Open Arena pane grows, and becomes bigger than the Facade pane as shown in the image:

Communication coach Alex Lyon says that letting people know you can break down communication barriers and build stronger relationships, whether that be with an audience or with a close friend.

3. Blind Spot

The third quadrant of the Johari Window is the blind spot – things that you are not aware of but other people can see or understand.

In the example of public speaking, you may develop some physical and unconscious habits. Things like rubbing your hands through your hair or averting eye contact with the audience are physiological responses to being nervous. You probably don’t know that you’re doing these things, meaning you’re blind to them despite that the people in the crowd can observe you doing them.

One way to correct these unconscious behaviours, in terms of public speaking, is to ask a colleague or a coach for feedback.

If you have ever travelled to another country, you may have experienced the blindspot firsthand. Living or working in a different cultural setting brings out your blindspot because it forces you to recognize your everyday habits and expectations. For example, a businesswoman from New York might not realize how inherently impatient she is until she travels to Spain, where life is more relaxed and less rushed.

By understanding yourself better, the Open Arena will be wider, as shown in the image:

This happens in everyday conversation. In all of your relationships, people notice things about you that you probably do not know about yourself. You can use this to figure out what others think about you, and being open to that feedback can help you grow. To help reduce your blind spot and improve communication outside of work, you can ask your friends and family about the characteristics they see in you.

It is important to note that these things can be positive too. If you give a really great introduction to your presentation, then knowing that is a strength can help you capitalize on it in the future. Likewise, if a friend tells you that she thinks you’re a very conscientious worker, then own it and use it to your advantage.

Learning more about yourself helps you to become a more well-rounded person.

4. Unknown

The last panel of the Johari Window occurs when there are things that both you and others aren’t aware of while you’re speaking to one another.

How do we know this even exists?

Well, information is always waiting to be discovered. We know this because there is always new information to be learned about ourselves, others, and the world.

For example, two coworkers Eleanor and Jack are talking about where they want to eat lunch. Eleanor asks, “Jack, do you like Nando’s?” Jack has never eaten at Nando’s, so he does not know if he likes Nando’s. Nobody knows if Jack likes Nando’s, until Jack actually tries it.

The key to this is that new experiences teach us things about ourselves and others that would not have been known otherwise. Breaking into the Unknown pane of the Johari Window can help us get out of our comfort zone and understand the world a bit better.

It can be a challenge to bring awareness to the emotions, stresses, feelings and thoughts that exist in the unknown quadrant, but it’s not impossible. We’ll look at some techniques below, using the Johari Window, to promote open communication for any situation you might find yourself in.

Considerations of the Johari window

  • Disclosure is good for you: being more open leads to better communication. As more facts, emotions and motivations are brought to light, trust is built between the audience and the communicator. To learn more about what motivates you, read about theories of motivation and our motivational blog.
  • Use common sense: while openness is a good policy, it doesn’t mean that everyone needs (or wants) to know all your intimate details. Be careful who you tell your secrets to and respect the privacy of yourself and others.
  • Be short and sweet: whether speaking to a crowd or in a one-on-one situation, only divulge what you think is important to build rapport or get your point across.
  • Fluctuations occur: over the course of even a single conversation, the window will open and retract depending on what is said or brought to attention by yourself or others.
  • Growth and improvement happens: remember that your characteristics, habits and attributes change over time. Your own communication abilities, as well as the relationships you uphold, evolve over time through self-coaching and grow as you become more in-tune with yourself and others.
  • Ask others to observe you: sometimes the only way to expand your communication window into the open arena is to ask others to watch for your habits. Doing so is a good way to eliminate the “unknown” quadrant since both you and who you’re speaking to will become aware of the growth potential.

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